Question 1

What are the products offered by Primetide intended for?

Accepted Answer

All products sold by Primetide are intended strictly for laboratory research purposes only. They are not for human or animal consumption, not for therapeutic use, and not approved for use in food, drugs, cosmetics, or medical devices. By purchasing, you acknowledge you are a qualified individual or institution capable of handling these materials safely and lawfully.

Question 2

Are your products approved by the FDA?

Accepted Answer

No. None of the products sold by Primetide have been evaluated or approved by the U.S. Food and Drug Administration (FDA). Our products are not intended to diagnose, treat, cure, or prevent any disease.

Question 3

Can I use your products for self-experimentation or supplementation?

Accepted Answer

Absolutely not. All products are strictly for research and development use only. Human or animal use of any kind is prohibited.

Question 4

Can I ask for dosing instructions or advice?

Accepted Answer

No. We do not provide dosing, administration, or usage instructions of any kind. Providing such guidance would violate regulatory guidelines.

Question 5

Do I need to be a licensed professional to order?

Accepted Answer

By placing an order, you certify that you are at least 18 years of age and represent a qualified laboratory, research institution, or authorized entity. We reserve the right to request verification and to cancel or refuse orders.

Question 6

What payment methods do you accept?

Accepted Answer

We accept Zelle and other secure online payment methods. We do not store payment card information.

Question 7

Do you ship internationally?

Accepted Answer

Yes. International shipping is available; however, buyers are responsible for compliance with local import laws and regulations. We are not responsible for customs delays, holds, or seizures.

Question 8

How long does shipping take?

Accepted Answer

Orders are generally processed within 1–2 business days. Estimated U.S. delivery time is 3–5 business days. Delivery times may vary due to carrier or customs delays.

Question 9

Do you offer refunds or returns?

Accepted Answer

Due to the nature of research products, all sales are final. Issues must be reported within 7–10 days of delivery by emailing info@primetide.com.

Question 10

Do you provide Certificates of Analysis (COAs)?

Accepted Answer

Yes. COAs are available upon request for most products. COAs are provided for informational purposes only and do not imply FDA approval or authorization for human use.

Question 11

What happens if I misuse the product?

Accepted Answer

Primetide disclaims all liability for improper or unauthorized use. Responsibility transfers to the purchaser upon delivery.

Question 12

Who can I contact if I have questions?

Accepted Answer

You can reach our team at info@primetide.com or visit our contact page for any questions regarding products, orders, or policies.

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