Shipping & Return Policy
Last updated: 2026-07-07
Shipping
Primetide offers United States shipping for approved customer orders. Available shipping options, delivery estimates, and any free-shipping thresholds are shown during checkout and may change without notice.
Orders are typically prepared for shipment on business days after payment is approved and order review is complete. Orders placed after the daily processing cutoff, on weekends, or on holidays may ship the next business day.
Shipping timelines are estimates only. Carrier delays, weather, address issues, payment review, product availability, and compliance review may affect delivery timing.
Payment Methods
Available payment methods are displayed at checkout. Payment availability may vary by order, customer type, and compliance review requirements.
Refunds and Returns
Primetide maintains strict quality-control standards for research products. Due to the sensitive nature of these products, all sales are final and we cannot accept returns once an order has shipped.
If your order arrives with missing, incorrect, or damaged items, contact finance@primetide.com promptly with your order details so our support team can review the issue.
Cancellation requests must be submitted before an order has shipped. Once an order is dispatched, cancellation may no longer be available. For questions about an order, contact finance@primetide.com.